Shopping Policy
Safety is our's top priority. While most deliveries make it to customers without issue, we are ready to support you in the event of an emergency.
Tracking Your Order
You can track your order in Your Orders. If you need more detailed help with tracking your package, please contact us.
Estimated Delivery Windows
You can learn more about Estimated Delivery Windows here.
Delivery Information
If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, we will send an e-mail to the e-mail address on file. We'll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to us for a refund.
You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time, unless your delivery is scheduled or requires a signature. For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.